Get Help

How to contact the Dragonfly support team…

MAINTENANCE PLANS

At ORS, we understand that good technical support is just as important to our customers as our products themselves.

If you are covered by a Maintenance & Support plan, you can contact our Support Team directly by choosing Help > Request Support on the Dragonfly menu bar. Maintenance & Support plans include all software updates and upgrades, as well as priority technical support for the duration of your plan.

If you are not covered by a Maintenance & Support plan, you can still get priority technical support by purchasing a single inquiry.

Before contacting us, please check to see if your issue has not already been addressed either in the Dragonfly Knowledge Base, the Dragonfly Forum, or in the Dragonfly Online Help system.

Please be prepared to provide the following information whenever you report a problem:

  • The installed version of Dragonfly and operating system of any affected machine.
  • A full description of the problem and when it first occurred.
  • The steps required to reproduce the problem and a description of any error messages that were generated. If the problem affects a particular dataset, you may be asked to provide a copy of the dataset.

Reporting Issues

Dragonfly includes an integrated reporting module that lets you report an issue or error by choosing Help > Report an Issue on the menu bar.

In the Report an Issue dialog, you can include information pertaining to the error, attach your log and installation log files, as well as upload a file.

Support center

Email: Phone: +1.514.843.3861 Fax: +1.514.543.5475

Business hours

Monday-Friday: 09:00 ➝ 17:00 EST

Maintenance & Support Plans

Get access to technical support resources when it matters most…