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At ORS, we understand that good technical support is just as important to our customers as our products themselves.

If you are a current maintenance customer, you can contact our Support Team by email, phone, or fax. Maintenance Plans include all software updates and upgrades, as well as technical support for the duration of your plan.

Before contacting us, please check to see if your question has not already been answered either in the Dragonfly Forums or in Dragonfly Online Help System.

Please be prepared to provide the following information whenever you report a problem:

  • The installed version of Dragonfly and operating system of any affected machine.
  • Your maintenance plan number or your technical support ticket number.
  • A full description of the problem and when it first occurred.
  • The steps required to reproduce the problem and a description of any error messages that were generated. If the problem affects a particular dataset, you may be asked to provide a copy of the dataset.

Support center

Email: Phone: +1.514.843.3861 Fax: +1.514.543.5475

Business hours

Monday-Friday: 09:00 ➝ 17:00 EST

Not on a Maintenance Plan?

You can still get technical support by purchasing a single inquiry.